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The changing face of victims’ services

Dawson, Michael
June 4, 2015

Source: (2000) Paper presented at the 10th International Symposium on Victimology held in Montreal, Canada, 6-11 August.

In this paper Michael Dawson puts forth a potential model of best practice for providing victims’ services and maximizing victims’ rights. The model involves setting realistic goals, applying private sector organizational practices, and building strong interagency and interpersonal relationships. Dawson’s aim is to show that human services can balance business-like management practices with caring, information, advocacy, and therapeutic services for clients. All of this is made concrete by Dawson’s use of the example of Victim Support Service Incorporated in Australia to illustrate possibilities and challenges for victims’ services.


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