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TOA-Servicebüro: Objectives, tasks, activities

Delattre, Gerd
June 4, 2015

Source: (1999) Cologne, Germany: DBH-Fachverband für Soziale Arbeit, Strafrecht und Kriminalpolitik.

DBH is the German Association for Social Work, Criminal Law, and Crime Policy. The TOA-Servicebüro – Servicebüro für Täter-Opfer-Ausgleich und Konflictschlichtung – is a project of DBH in Cologne, Germany. TOA-Servicebüro seeks to deal with conflict and crime through victim-offender mediation rather than through traditional criminal justice processes. This document summarizes the objectives, tasks, and activities of the TOA- Servicebüro. It includes the historical background to TOA-Servicebüro, target groups for the service bureau’s work, and highlights of its work.


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