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TQM and All That Jazz: Rejuvenating Juvenile Justice

English, T
June 4, 2015

Source: (1993) Juvenile Justice 1(2):16-22.

This essay asserts that the anointing of Total Quality Management (TQM) and ideas from the book “Reinventing Government” as the royal road to economic and political revitalization has sometimes led to excessive expectations by those seeking quick fixes for long-term problems. Nonetheless, concepts such as TQM and reinvention have the potential to address many of the juvenile justice system’s problems, especially when integrated with the social development model and the work of the Balanced Approach/Restorative Justice group. Each of these approaches complements the other. Together they can lead to profound and radical change amounting to a new paradigm.


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