Source: (1999) Common Ground: Conflict Resolution News. October. London, Ontario: MUNN Conflict Resolution Services. Downloaded 25 January 2005.
Conflict occurs in the workplace as in other areas of life. The question is how to do a better job of managing workplace conflict. Kathryn Munn â€“ an experienced mediator, arbitrator, and lawyer â€“ writes about a promising initiative in Australia by John McDonald and David Moore. Munn attended a seminar in Toronto conducted by McDonald and Moore to explain their use of the principles of community conferencing to resolve conflicts in the workplace. In this article, she summarizes what she learned about when to use workplace conferencing, initial efforts by McDonald and Moore to use workplace conferencing, research on such conferencing, and the conferencing process.
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